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Zaidoon & Meena, a Syrian couple who recently moved from the U.S. to Canada came to the NIC Sussex Centre seeking guidance and support as they were at risk of losing Ontario Works supports. The information required was confusing to the couple and there were struggling with providing sufficient financial information required by Ontario Works. A NIC counsellor was able to guide the clients and provide them with information on how to gather the information required to continue receiving the financial support that was needed by them to cover their basic needs. Within one week their issue was resolved and they were able to continue receiving the financial support. The clients continue accessing NIC services for other settlement related supports and as a result, they are eligible for further settlement assistance.
- Zaidoon & Meena