Customer Service Charter

Who we are

The Centre for Education & Training is a not-for-profit, community-based organization incorporated in 1996. We offer career and employment services, youth programs, newcomer settlement and language services, international projects and corporate human resources services. We are a customer-focused organization committed to delivering high quality programs and services.

Our commitment to excellence

We provide:

• A safe and welcoming environment
• Responsive, courteous and consistent service delivery
• Knowledgeable staff with the skills and capabilities to respond to your needs
• Access to tools and resources to assist you
• Confidentiality of your personal information

Your views count - How you can help

Your feedback is important to us. It can help us make improvements for the benefit of all of our customers.

If you have a comment or suggestion, you can:

• Speak to a staff member or the site manager at your location
• Fill in a feedback form available at the reception desk
• Complete an online feedback form

All feedback is received by the Executive Team.

Comments that include your contact information will receive a response within 10 business days.